Frequently Asked Questions (FAQ)

What types of products does Skymartify offer?

Skymartify specializes in a diverse range of innovative products designed to enhance everyday life. Our offerings include multifunctional items such as the 3-in-1 Portable Air Cooler, which combines cooling, humidifying, and lighting features, as well as practical solutions like tilted pet bowls that cater to the needs of your furry friends.

How can I ensure the quality of the products I purchase?

At Skymartify, we prioritize quality and practicality in all our products. Each item is carefully selected to ensure it meets our high standards for functionality and durability. Customer feedback and product testing are integral to our selection process, ensuring that every purchase adds value to your home and lifestyle.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at info@skymartify.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Please note that items sent back without prior authorization will not be accepted.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on hazardous materials, flammable liquids, gases, sale items, or gift cards. If you have questions about a specific item, please reach out to us for clarification.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact Skymartify immediately. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with your purchase.

Can I exchange an item?

The fastest way to obtain a different item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item. This process ensures that you receive the correct product without unnecessary delays.

What if I am located in the European Union?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Do you ship internationally?

Yes, Skymartify offers international shipping. Please check our shipping policy for specific details regarding shipping rates and delivery times to your location.

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please refer to our checkout page for a complete list of accepted payment methods.

How can I contact customer service?

You can reach our customer service team by emailing us at info@skymartify.com. We strive to respond to all inquiries promptly and assist you with any questions or concerns you may have.